Errors returned when changing ProtectIQ or ExperienceIQ settings

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Oct 26, 2023 - 11:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 26, 2023 - 10:37 PDT

Update

We are continuing to investigate this issue.

Posted Oct 26, 2023 - 08:56 PDT

Investigating

Calix discovered an issue with the ability to change the configuration related to the containers (ExperienceIQ/ ProtectIQ) using both Mobile Applications (CommandIQ /CommandWorx).

Further information can be found in the following Community post:
https://community.calix.com/s/feed/0D54u0000A5tRCDCQ2

Posted Oct 26, 2023 - 06:53 PDT

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), CommandIQ).