All Systems Operational

About This Site

Trust is a hallmark of success, and it starts with transparency. This site provides transparency to the status, service availability, and performance of the Calix Cloud infrastructure.

You can check this page any time for real-time status. You can also subscribe to receive status alert notifications. Click the Subscribe button above to opt in, and then select your preferred channel(s) to receive notices (email, SMS text, etc.).

United States Applications Operational
90 days ago
99.27 % uptime
Today
Calix Service Cloud (calixcloud.calix.com) ? Operational
90 days ago
98.65 % uptime
Today
Calix Engagement Cloud (calixcloud.calix.com) ? Operational
90 days ago
99.9 % uptime
Today
Calix Operations Cloud ? Operational
90 days ago
99.9 % uptime
Today
Calix Deployment Cloud ? Operational
90 days ago
99.2 % uptime
Today
CommandIQ ? Operational
90 days ago
98.68 % uptime
Today
Performance Testing ? Operational
United States APIs Operational
90 days ago
99.89 % uptime
Today
CSC API ? Operational
90 days ago
99.89 % uptime
Today
Usage API ? Operational
90 days ago
99.89 % uptime
Today
Upload API ? Operational
90 days ago
99.89 % uptime
Today
Canada Applications Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud (calixcloud-ca.calix.com) ? Operational
90 days ago
100.0 % uptime
Today
Calix Engagement Cloud (calixcloud-ca.calix.com) ? Operational
90 days ago
100.0 % uptime
Today
Calix Operations Cloud ? Operational
90 days ago
100.0 % uptime
Today
Calix Deployment Cloud ? Operational
90 days ago
100.0 % uptime
Today
Command IQ (Canada) ? Operational
90 days ago
100.0 % uptime
Today
Canada APIs Operational
90 days ago
99.99 % uptime
Today
CSC API ? Operational
90 days ago
100.0 % uptime
Today
Usage API ? Operational
90 days ago
100.0 % uptime
Today
Upload API ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - This incident has been resolved.
Feb 14, 09:28 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 08:13 PST
Update - We are continuing to investigate this issue.
Feb 14, 07:21 PST
Investigating - We are currently investigating an issue where some US instances of Cloud are experiencing slow response times or issues with logging into Calix Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AJkN9eCQF
Feb 14, 07:05 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 03:30 PST
Update - Update

As a part of the 24.1 cadence release, in order to restore all the capabilities, we are extending our maintenance window till 3.30 AM PST.

Feb 14, 02:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 18:30 PST
Scheduled - Date: Tues, Feb 13 2024
Time: 6:30 PM PST Feb 13 to 3:30 AM PST Feb 14
Duration: 8 hours
Purpose: Routine Software Upgrade
System Affected: Calix Support Cloud, Marketing Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada

The Calix Cloud Operations team will be performing the 24.1 regular cadence upgrade for Support Cloud, Marketing Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.

We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.

Thank you,
Cloud Operations
Calix Inc.

Feb 5, 13:44 PST
Feb 13, 2024
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.