All Systems Operational
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Welcome to the updated Calix Trust Center
This site was relaunched on June 1, 2026. Trust.Calix.com is actively maintained, to keep all Calix customers informed of critical incidents, such as platform outages.
All other incidents will be communicated through the Community.
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United States
Operational
Calix Service Cloud
Operational
Calix Operations Cloud
Operational
Calix Engagement Cloud
Operational
Calix Deployment Cloud
Operational
Speedtesting
Operational
Calix Service Cloud API
Operational
Traffic Usage API
Operational
Endpoint Mapping API
Operational
CommandIQ
Operational
International
Operational
Calix Service Cloud
Operational
Calix Operations Cloud
Operational
Calix Engagement Cloud
Operational
Calix Deployment Cloud
Operational
Speedtesting
Operational
Calix Service Cloud API
Operational
Traffic Usage API
Operational
Endpoint Mapping API
Operational
CommandIQ
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Calix Cloud 26.4 Cadence Release Nov 10, 2026 18:30 - Nov 11, 2026 02:30 PST
Date: Tues, Nov 10, 2026
Time: 6:30 PM PT Nov 10 to 2:30 AM PT Nov 11
Duration: 8 hours
Purpose: Routine Software Upgrade
System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada
The Calix Cloud Operations team will be performing the 26.4 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.
We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.
Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.
Thank you,
Cloud Operations
Calix Inc.
Posted on Oct 09, 2026 - 12:16 PDT
Time: 6:30 PM PT Nov 10 to 2:30 AM PT Nov 11
Duration: 8 hours
Purpose: Routine Software Upgrade
System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada
The Calix Cloud Operations team will be performing the 26.4 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.
We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.
Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.
Thank you,
Cloud Operations
Calix Inc.
Posted on Oct 09, 2026 - 12:16 PDT