All Systems Operational

About This Site

Trust is a hallmark of success, and it starts with transparency. This site provides transparency to the status, service availability, and performance of the Calix Cloud infrastructure.

You can check this page any time for real-time status. You can also subscribe to receive status alert notifications. Click the Subscribe button above to opt in, and then select your preferred channel(s) to receive notices (email, SMS text, etc.).

Uptime over the past 90 days. View historical uptime.
United States Applications Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud (calixcloud.calix.com) Operational
90 days ago
100.0 % uptime
Today
Calix Engagement Cloud (calixcloud.calix.com) Operational
90 days ago
100.0 % uptime
Today
Calix Operations Cloud Operational
90 days ago
100.0 % uptime
Today
Calix Deployment Cloud Operational
90 days ago
100.0 % uptime
Today
CommandIQ Operational
90 days ago
100.0 % uptime
Today
Performance Testing Operational
United States APIs Operational
90 days ago
100.0 % uptime
Today
CSC API Operational
90 days ago
100.0 % uptime
Today
Usage API Operational
90 days ago
100.0 % uptime
Today
Upload API Operational
90 days ago
100.0 % uptime
Today
Canada Applications Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud (calixcloud-ca.calix.com) Operational
90 days ago
100.0 % uptime
Today
Calix Engagement Cloud (calixcloud-ca.calix.com) Operational
90 days ago
100.0 % uptime
Today
Calix Operations Cloud Operational
90 days ago
100.0 % uptime
Today
Calix Deployment Cloud Operational
90 days ago
100.0 % uptime
Today
Command IQ (Canada) Operational
90 days ago
100.0 % uptime
Today
Canada APIs Operational
90 days ago
100.0 % uptime
Today
CSC API Operational
90 days ago
100.0 % uptime
Today
Usage API Operational
90 days ago
100.0 % uptime
Today
Upload API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Calix Cloud Infrastructure Maintenance - United States May 31, 2026 12:20-14:20 PDT

The Calix Cloud team will be performing infrastructure maintenance on Calix Cloud in the United States. During this maintenance period, portions of Calix Service Cloud and CommandIQ may be impacted.

We value your business and are available to help. We understand there is no ideal time to perform maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal.

Thank you,
Cloud Operations
Calix Inc.
Posted on May 21, 2026 - 06:27 PDT
May 23, 2026

No incidents reported today.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Calix Cloud Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
May 17, 14:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:20 PDT
Scheduled - Date: May 17, 2026
Scheduled Time: 12:20 AM PDT
Duration: 2 hours

The Calix Cloud team will be performing infrastructure maintenance on Calix Cloud in the United States. During this maintenance period, portions of Calix Service Cloud and CommandIQ may be impacted.

We value your business and are available to help. We understand there is no ideal time to perform maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal.

Thank you,
Cloud Operations
Calix Inc.
May 8, 12:02 PDT
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Calix 26.2 Cloud Upgrade
Completed - The scheduled maintenance has been completed.
May 13, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:30 PDT
Scheduled - Date: Tues, May 12, 2026
Time: 6:30 PM PT May 12 to 2:30 AM PT May 13
Duration: 8 hours
Purpose: Routine Software Upgrade
System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, and Command IQ, US and Canada

The Calix Cloud Operations team will be performing the 26.2 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.

We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.

Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.

Thank you,
Cloud Operations
Calix Inc.
Apr 29, 16:40 PDT
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

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