All Systems Operational

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Trust is a hallmark of success, and it starts with transparency. This site provides transparency to the status, service availability, and performance of the Calix Cloud infrastructure.

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United States Applications Operational
90 days ago
99.75 % uptime
Today
Calix Service Cloud (calixcloud.calix.com) ? Operational
90 days ago
99.56 % uptime
Today
Calix Engagement Cloud (calixcloud.calix.com) ? Operational
90 days ago
99.94 % uptime
Today
Calix Operations Cloud ? Operational
90 days ago
99.32 % uptime
Today
Calix Deployment Cloud ? Operational
90 days ago
99.96 % uptime
Today
CommandIQ ? Operational
90 days ago
99.96 % uptime
Today
Performance Testing ? Operational
United States APIs Operational
90 days ago
100.0 % uptime
Today
CSC API ? Operational
90 days ago
100.0 % uptime
Today
Usage API ? Operational
90 days ago
100.0 % uptime
Today
Upload API ? Operational
90 days ago
100.0 % uptime
Today
Canada Applications Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud (calixcloud-ca.calix.com) ? Operational
90 days ago
100.0 % uptime
Today
Calix Engagement Cloud (calixcloud-ca.calix.com) ? Operational
90 days ago
100.0 % uptime
Today
Calix Operations Cloud ? Operational
90 days ago
100.0 % uptime
Today
Calix Deployment Cloud ? Operational
90 days ago
100.0 % uptime
Today
Command IQ (Canada) ? Operational
90 days ago
100.0 % uptime
Today
Canada APIs Operational
90 days ago
100.0 % uptime
Today
CSC API ? Operational
90 days ago
100.0 % uptime
Today
Usage API ? Operational
90 days ago
100.0 % uptime
Today
Upload API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:30 PDT
Scheduled - Date: Tues, May 14 2024
Time: 7:30 PM PST May 14 to 3:30 AM PST May 15
Duration: 8 hours
Purpose: Routine Software Upgrade
System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada

The Calix Cloud Operations team will be performing the 24.2 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.

We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.

Thank you,
Cloud Operations
Calix Inc.

May 2, 13:12 PDT
May 14, 2024
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved.
May 9, 14:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 13:55 PDT
Investigating - We are currently investigating reports of issues with Alarming, Alarm Notifications, and Service Provisioning in Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link:

https://community.calix.com/s/feed/0D54u0000ASU9Y6CQL

May 9, 08:37 PDT