All Systems Operational

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Welcome to the updated Calix Trust Center

This site was relaunched on June 1, 2026. Trust.Calix.com is actively maintained, to keep all Calix customers informed of critical incidents, such as platform outages.

All other incidents will be communicated through the Community.

You can subscribe to receive real-time status notifications by selecting the option above.

Uptime over the past 90 days. View historical uptime.
United States Operational
90 days ago
99.77 % uptime
Today
Calix Service Cloud Operational
90 days ago
99.59 % uptime
Today
Calix Operations Cloud Operational
90 days ago
99.59 % uptime
Today
Calix Engagement Cloud Operational
90 days ago
100.0 % uptime
Today
Calix Deployment Cloud Operational
90 days ago
99.59 % uptime
Today
Speedtesting Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud API Operational
90 days ago
99.59 % uptime
Today
Traffic Usage API Operational
90 days ago
100.0 % uptime
Today
Endpoint Mapping API Operational
90 days ago
100.0 % uptime
Today
CommandIQ Operational
90 days ago
99.59 % uptime
Today
International Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud Operational
90 days ago
100.0 % uptime
Today
Calix Operations Cloud Operational
90 days ago
100.0 % uptime
Today
Calix Engagement Cloud Operational
90 days ago
100.0 % uptime
Today
Calix Deployment Cloud Operational
90 days ago
100.0 % uptime
Today
Speedtesting Operational
90 days ago
100.0 % uptime
Today
Calix Service Cloud API Operational
90 days ago
100.0 % uptime
Today
Traffic Usage API Operational
90 days ago
100.0 % uptime
Today
Endpoint Mapping API Operational
90 days ago
100.0 % uptime
Today
CommandIQ Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 21, 2026

No incidents reported today.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Calix 26.3 Cloud Upgrade
Completed - The scheduled maintenance has been completed.
Aug 12, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 18:30 PDT
Scheduled - Date: Tues, Aug 11, 2026
Time: 6:30 PM PT Aug 11 to 2:30 AM PT Aug 12
Duration: 8 hours
Purpose: Routine Software Upgrade
System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada

The Calix Cloud Operations team will be performing the 26.3 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.

We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.

Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.

Thank you,
Cloud Operations
Calix Inc.
Jul 29, 16:07 PDT

Aug 11, 2026

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Calix Cloud Infrastructure Maintenance - United States
Completed - The Calix Cloud team would like to inform you that the previously scheduled infrastructure maintenance for Operations Cloud in the United States has been postponed and will not be performed during the planned maintenance window.

Due to unforeseen circumstances, this maintenance activity has been deferred and will be rescheduled for a future date. As a result, no service impact is expected during the originally announced maintenance window, and all Calix Cloud services are expected to remain fully operational.

We sincerely apologize for any inconvenience or disruption this change may cause. We understand that maintenance notifications are important for your planning and operations, and we regret any confusion resulting from this postponement. Our team is actively working to establish a new maintenance window and will provide advance notice once the updated schedule has been confirmed.

We value your business and are available to help. We appreciate your patience, understanding, and continued support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal.

Thank you,
Cloud Operations
Calix Inc.
Aug 9, 00:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 23:30 PDT
Scheduled - Date: August 8, 2026
Scheduled Time: 11:30 PM PDT
Duration: 4 hours

The Calix Cloud team will be performing rescheduled infrastructure maintenance for Operations Cloud in the United States. During this maintenance period, portions of Calix Service Cloud, Operations Cloud, and CommandIQ may be impacted.

We value your business and are available to help. We understand there is no ideal time to perform maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal.

Thank you,
Cloud Operations
Calix Inc.
Aug 4, 16:35 PDT

Aug 8, 2026

Calix Cloud Infrastructure Maintenance - International
Completed - The scheduled maintenance has been completed.
Aug 8, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 23:30 PDT
Scheduled - Date: August 7, 2026
Scheduled Time: 11:30 PM PDT
Duration: 4 hours

The Calix Cloud team will be performing rescheduled infrastructure maintenance for Operations Cloud in the International region. During this maintenance period, portions of Calix Service Cloud, Operations Cloud, and CommandIQ may be impacted.

We value your business and are available to help. We understand there is no ideal time to perform maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal.

Thank you,
Cloud Operations
Calix Inc.
Aug 4, 16:34 PDT

Aug 7, 2026

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