Slow Response Times When Loading Subscriber Records in CSC
Incident Report for Calix
Resolved
This incident has been resolved.
Posted Aug 17, 2023 - 15:35 PDT
Monitoring
A fix has been implemented for this issue and we are currently monitoring the system's performance.
Posted Aug 17, 2023 - 14:31 PDT
Update
Calix continues to investigate this issue and we have upgraded this Trust post's severity to reflect the impact.
Posted Aug 17, 2023 - 14:05 PDT
Update
We are continuing to investigate this issue.
Posted Aug 17, 2023 - 11:04 PDT
Investigating
Calix is currently investigating slow response times when loading subscriber records within Calix Support Cloud for US instances. Further details on this issue can be found at the following Community post: https://community.calix.com/s/question/0D54u00009ssi3FCAQ/slow-response-times-in-support-cloud-when-loading-subscriber-records
Posted Aug 17, 2023 - 07:09 PDT
This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), CommandIQ).