Delays loading subscriber records in Calix Support Cloud (US only)

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Jul 09, 2023 - 11:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 09, 2023 - 10:24 PDT

Update

We are continuing to investigate this issue.

Posted Jul 09, 2023 - 07:55 PDT

Investigating

We are currently investigating an issue with delays in loading subscriber records in Calix Support Cloud. For more details on this issue, please reference the following Community post:

https://community.calix.com/s/question/0D54u00009ldtwjCAA/delays-loading-subscriber-records-in-calix-support-cloud-us-only-7923

Posted Jul 09, 2023 - 07:21 PDT

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com)).