Intermittent issues with loading campaign and lens data in Calix Marketing Cloud in US Domestic platform

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Aug 09, 2023 - 13:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2023 - 12:39 PDT

Identified

The issue has been identified and we are working to implement a resolution.

Posted Aug 09, 2023 - 12:03 PDT

Update

We are still investigating this issue at this time.

Posted Aug 09, 2023 - 08:29 PDT

Investigating

We are investigating an intermittent issue with slowness or errors when loading campaigns and lenses in Calix Marketing Cloud in our US Domestic platform.
For further details on this issue, please reference the Community post at the following:
https://community.calix.com/s/question/0D54u00009rGi1QCAS/intermittent-issues-with-loading-campaign-and-lens-data-in-calix-marketing-cloud-in-us-domestic-platform

Posted Aug 09, 2023 - 03:58 PDT

This incident affected: United States Applications (Calix Engagement Cloud (calixcloud.calix.com)).