Partial Outage: [Services Cloud] US Instance - Slow responses in Service Cloud when loading the subscriber record.

Incident Report for Calix

Resolved

This incident has been resolved.
Posted Jan 25, 2024 - 11:05 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2024 - 09:58 PST

Investigating

We are currently investigating an issue with slow responses of our Service Cloud when loading the subscriber record.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000AH7l4OCQR
Posted Jan 25, 2024 - 07:47 PST
This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com)).