US Instances of Cloud Experiencing Slow Responses and Login Issues

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Feb 14, 2024 - 09:28 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 14, 2024 - 08:13 PST

Update

We are continuing to investigate this issue.

Posted Feb 14, 2024 - 07:21 PST

Investigating

We are currently investigating an issue where some US instances of Cloud are experiencing slow response times or issues with logging into Calix Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AJkN9eCQF

Posted Feb 14, 2024 - 07:05 PST

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Engagement Cloud (calixcloud.calix.com), Calix Operations Cloud, Calix Deployment Cloud) and United States APIs (CSC API, Usage API, Upload API).