Calix Telemetry Connectivity Issues

Incident Report for Calix

Resolved

This incident has been resolved.
Posted Nov 29, 2023 - 11:59 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 29, 2023 - 10:49 PST

Update

We are continuing to investigate this issue.
Posted Nov 29, 2023 - 10:03 PST

Update

We are continuing to investigate this issue.
Posted Nov 29, 2023 - 07:23 PST

Update

We are continuing to investigate this issue.
Posted Nov 29, 2023 - 07:04 PST

Update

We are continuing to investigate this issue.
Posted Nov 29, 2023 - 05:01 PST

Update

We are continuing to investigate this issue.
Posted Nov 29, 2023 - 03:00 PST

Update

We are continuing to investigate this issue.
Posted Nov 29, 2023 - 00:32 PST

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 22:34 PST

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 20:27 PST

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 18:40 PST

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 16:21 PST

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 14:18 PST

Investigating

Calix is currently investigating an issue with Calix Telemetry Connectivity servers that may be impacting visibility to client device info and ability to onboard systems. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AApQ79CQF
Posted Nov 28, 2023 - 12:15 PST
This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), CommandIQ).