Date: Tues, Nov 10, 2026 Time: 6:30 PM PT Nov 10 to 2:30 AM PT Nov 11 Duration: 8 hours Purpose: Routine Software Upgrade System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada
The Calix Cloud Operations team will be performing the 26.4 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.
We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.
Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.
Thank you, Cloud Operations Calix Inc.
Posted Oct 09, 2026 - 12:16 PDT
This scheduled maintenance affects: United States (Calix Service Cloud, Calix Operations Cloud, Calix Engagement Cloud, Calix Deployment Cloud, Speedtesting, Calix Service Cloud API, Traffic Usage API, Endpoint Mapping API, CommandIQ) and International (Calix Service Cloud, Calix Operations Cloud, Calix Engagement Cloud, Calix Deployment Cloud, Speedtesting, Calix Service Cloud API, Traffic Usage API, Endpoint Mapping API, CommandIQ).