Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Sep 24, 2025 - 09:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2025 - 08:40 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2025 - 08:23 PDT

Investigating

We are currently investigating reports of issues with Calix Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link:

https://community.calix.com/s/feed/0D5Pm00001IesSpKAJ

Posted Sep 24, 2025 - 08:22 PDT

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Engagement Cloud (calixcloud.calix.com), Calix Operations Cloud, Calix Deployment Cloud) and United States APIs (CSC API, Usage API, Upload API).