Calix systems are unable to connect to Calix Telemetry Service.

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Dec 15, 2023 - 15:46 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2023 - 14:28 PST

Update

We are continuing to investigate this issue.

Posted Dec 15, 2023 - 08:17 PST

Investigating

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

Posted Dec 15, 2023 - 06:17 PST

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), CommandIQ).