Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 07:22 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 18, 2024 - 06:11 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 17, 2024 - 12:56 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 17, 2024 - 07:43 PST

Update

We are continuing to investigate this issue.

Posted Jan 17, 2024 - 06:20 PST

Update

We are continuing to investigate this issue.

Posted Jan 17, 2024 - 05:49 PST

Update

We are continuing to investigate this issue.

Posted Jan 17, 2024 - 05:17 PST

Update

We are continuing to investigate this issue.

Posted Jan 17, 2024 - 03:32 PST

Investigating

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:

https://community.calix.com/s/feed/0D54u0000AFqpYICQZ

Posted Jan 17, 2024 - 01:25 PST

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Deployment Cloud, CommandIQ, Performance Testing).