Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Jul 27, 2023 - 16:11 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 27, 2023 - 15:10 PDT

Investigating

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada/International infrastructure. Please see the following Community post for more details:

https://community.calix.com/s/question/0D54u00009pM9KHCA0/unable-to-enabledisable-managed-services-eiqpiq-for-subscribers-canadainternational-cloud-only-72723

Posted Jul 27, 2023 - 14:35 PDT

This incident affected: Canada Applications (Calix Service Cloud (calixcloud-ca.calix.com), Calix Deployment Cloud).