Investigating issues with CSC search correctly representing new subscriber creations, or existing subscriber updates
Incident Report for Calix
Resolved
This incident has been resolved.
Posted Jan 31, 2022 - 16:15 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 31, 2022 - 15:18 PST
Update
The corrective actions are continuing, and the new estimated time of resolution is 3:00 PM, PST.
Posted Jan 31, 2022 - 14:00 PST
Update
We have identified the appropriate corrective actions and are working to implement them. The current estimated time of resolution is 2:00 PM PST. Should there be any change in status this post shall be updated to reflect it.
Posted Jan 31, 2022 - 11:18 PST
Identified
The issue has been identified and we are currently working to implement a fix.

For additional color and discussion regarding this matter, please see this thread in the Calix Community:

https://community.calix.com/s/question/0D54u00008B41e6CAB/issues-with-csc-search-correctly-representing-new-subscriber-creations-or-existing-subscriber-updates
Posted Jan 31, 2022 - 09:06 PST
Investigating
We are currently investigating this issue.
Posted Jan 31, 2022 - 07:55 PST
This incident affected: United States Applications (Calix Support Cloud (calixcloud.calix.com)).