Major Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Jan 25, 2024 - 09:57 PST

Monitoring

At this point we have restored all system functionalities for the telemetry connection. We will continue to monitor this issue

Posted Jan 25, 2024 - 08:38 PST

Update

We are continuing to investigate this issue.

Posted Jan 25, 2024 - 07:32 PST

Update

We are continuing to investigate this issue.

Posted Jan 25, 2024 - 06:15 PST

Investigating

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000AH7pzvCQB

Posted Jan 25, 2024 - 05:14 PST

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Deployment Cloud, CommandIQ, Performance Testing).