Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 12, 2026 - 18:30 PDT
Scheduled
Date: Tues, May 12, 2026 Time: 6:30 PM PT May 12 to 2:30 AM PT May 13 Duration: 8 hours Purpose: Routine Software Upgrade System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, and Command IQ, US and Canada
The Calix Cloud Operations team will be performing the 26.2 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.
We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.
Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.
Thank you, Cloud Operations Calix Inc.
Posted Apr 29, 2026 - 16:40 PDT
This scheduled maintenance affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Engagement Cloud (calixcloud.calix.com), Calix Operations Cloud, CommandIQ, Performance Testing) and Canada Applications (Calix Service Cloud (calixcloud-ca.calix.com), Calix Engagement Cloud (calixcloud-ca.calix.com), Calix Operations Cloud, Command IQ (Canada)).