Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Dec 16, 2023 - 11:30 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 16, 2023 - 10:39 PST

Investigating

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

Posted Dec 16, 2023 - 09:11 PST

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Deployment Cloud, CommandIQ).