Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 11, 2025 - 18:30 PST
Scheduled
Date: Tues Nov 11, 2025 Time: 6:30 PM PT Nov 11 to 2:30 AM PT Nov 12 Duration: 8 hours Purpose: Routine Software Upgrade System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada
The Calix Cloud Operations team will be performing the 25.4 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable.
We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases.
Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST.
Thank you, Cloud Operations Calix Inc.
Posted Nov 06, 2025 - 08:13 PST
This scheduled maintenance affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Engagement Cloud (calixcloud.calix.com), Calix Operations Cloud, Calix Deployment Cloud, CommandIQ, Performance Testing) and Canada Applications (Calix Service Cloud (calixcloud-ca.calix.com), Calix Engagement Cloud (calixcloud-ca.calix.com), Calix Operations Cloud, Calix Deployment Cloud, Command IQ (Canada)).